Legal center
The terms, policies and documents that govern the use of Vribe. Short and modular, so you know exactly what applies.
Documents
Vribe Traveler Guarantee
What the platform refunds if something goes wrong with your booking
Terms of Service
The rules that govern use of the platform for hosts and travelers.
Privacy Policy
What data we collect, how we use it, and your rights.
Cookie policy
What is stored in your browser, for how long, and how you switch it off.
Your privacy choices
How to opt out of sharing with advertising platforms.
Bookings policy
A booking end to end: what is checked, which deadlines run and how it closes.
Deposits and payments
What is charged when you book, how the deposit works and when it returns.
Payment Terms
The capacity in which Vribe collects, what you are charged when booking, what can be charged after the trip, and how the host gets paid.
Cancellation and Refund Policy
How cancellations and refunds work depending on timing.
Disputes and incidents
How a dispute is opened, what evidence is reviewed and what happens to the money.
Verification and Trust Score
What we verify and the full Trust Score points table.
Community rules
Conduct, reviews, listing content and additional drivers.
Host Standards and Responsibilities
Maintenance, documentation and compliance for anyone who lists a vehicle.
Rental with Chauffeur Conditions
What the passenger accepts when paying and the host when offering a vehicle with chauffeur: what is booked, what the price includes, how the service starts and ends, and what each party is liable for.
Fees and Commissions
What Vribe charges, to whom and when. No surprise fees.
Referral & credit program
Terms for the welcome credit, referral rewards and promotional credit.
Country supplements
Legal obligations specific to each country where Vribe operates. Where a supplement and the Terms say different things about an operation in that country, the supplement prevails.
In the event of any discrepancy between the translated versions of this document, the Spanish version prevails.