Safety and emergencies
What we verify, how we stand by you and who to call if something happens
How we stand by you
Identity verified in minutes
ID and selfie reviewed by AI before the first booking.
Host's policy verified
We review the vehicle's policy document, not a checkbox.
Inspection with photos
At handover and at return, with time and signature, so there is no argument.
A contract per trip
Accepted when you pay, with the vehicle's details and both parties'.
Deposit or no deposit
The host decides; with the No-Deposit Mode no deposit is held or charged.
Disputes with a deadline
A report is resolved within 72 hours or escalates to our team.
🚨 Emergency numbers in Guatemala
A problem with your booking? Write to us at support@vribe.app. It is not an emergency line: in an accident or theft, call the numbers above first.
What to do in case of an accident
1. Make sure everyone is safe. Call 110 if there are injuries.
2. Do not move the vehicles until the PNC arrives (unless they block traffic).
3. Document the accident with photos: vehicle positions, damage, license plates.
4. Exchange information with the other driver: name, plate, insurance.
5. Notify Vribe immediately through the support chat or at emergency@vribe.app.
6. The host must notify their insurer according to the terms of their Guatemalan policy.
Report a safety issue
If you experience or witness inappropriate behavior, fraud or any situation that compromises the safety of the Vribe community, report it immediately.
Report now → security@vribe.app