Terms of Service

1. Acceptance of terms

By accessing and using the Vribe platform (vribe.app), including its mobile apps and related services, you accept these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Definitions

These terms carry the same meaning throughout Vribe's legal corpus — these Terms and the documents they incorporate by reference:

• Platform: the vribe.app site, the mobile apps and related services.
• Vribe, we: Vribe, Inc., a company incorporated in Delaware, United States, operator of the Platform.
• User: any person with an account on the Platform, whether host, traveler or both.
• Host: the user who lists a vehicle they own for rent.
• Traveler: the user who books a vehicle listed by a host.
• Listing: a vehicle's publication, with its photos, price, availability and conditions.
• Booking: the agreement between host and traveler over a vehicle and a date range, managed by the Platform.
• Rental contract: the per-trip contract entered into by host and traveler between themselves. Vribe is not a party.
• Rental: the price of the hire, excluding the security deposit and the delivery fee.
• Security deposit: the refundable hold that answers for damage, fines or missing fuel.
• Service fee: what Vribe charges for operating the Platform, deducted from what the host receives.
• Payout: the payment the Platform transfers to the host once the trip has concluded.
• Inspection: the photographic record of handover and return, sealed so later alteration is detectable.
• Verified policy: the vehicle's insurance policy whose validity and details were checked and which enables bookings.

3. Service description

Vribe is a P2P (peer-to-peer) marketplace platform that connects vehicle owners ("Hosts") with people who want to rent them ("Travelers") in Guatemala and Central America. Vribe does not own the listed vehicles and acts solely as a technology intermediary.

4. Vribe's role and the independence of the parties

Vribe connects hosts with travelers: it verifies identities and licenses, requires a valid insurance policy before a vehicle is published, processes payments, documents the vehicle's condition with inspections at the start and end of each booking, and mediates disputes between the parties. Vribe is NOT a car rental company, is NOT an insurer or insurance intermediary, and is NOT a party to the rental agreement, which is entered into directly between the host and the traveler. Hosts are independent operators: they are not employees, agents or representatives of Vribe, they set their own prices and conditions, and they are responsible for the condition, documentation and legality of the vehicle they publish.

5. Vehicles with chauffeur

Some hosts offer their vehicle with a person who drives it. In that case you do not rent the vehicle: you book a transport service the host provides with their own chauffeur. That service is governed by the "Rental with Chauffeur" Conditions —which the passenger accepts when paying for each trip and the host when offering the vehicle in that mode— and by the country supplement; these Terms apply to everything else. The host chooses, directs and pays the chauffeur, and is liable for the driving.

6. Documents that form part of these Terms

These Terms incorporate by reference the following documents from the Legal Center. Each describes the mechanics of its area in detail and binds you just as this document does; if something here and there appears to conflict, the specific document prevails.

7. Eligibility

Using Vribe carries minimum requirements, and they are checked before you can book or list — not after something goes wrong. You need to:

• Be at least 21 years old
• Hold a valid driver's license issued in Guatemala, Central America or your country of residence
• Provide a valid ID document (DPI, passport or driver's license)
• Have an active credit or debit card for payments
• Have no history of fraud or misuse of the platform

8. Ranking and visibility of results

When you search, the Platform filters by what you asked for — city, category, maximum price, transmission, features, home delivery, instant booking, airport radius — and returns up to fifty vehicles. You choose the order among these criteria:

• Rating: best average first. This is the default order.
• Price ascending: from the lowest daily rate to the highest.
• Price descending: from the highest to the lowest.
• Trips: vehicles with more completed trips first.
• Proximity: those closest to your location, when you share it. If you do not, it falls back to rating order.

9. Use of artificial intelligence

Vribe uses artificial-intelligence models in several parts of the product. We would rather state it here, with detail on where and under what limits, than bury it in a footnote.

10. Third-party providers and services

Operating the Platform requires third-party services. Each receives only the data it needs for its function and handles it under its own business terms. We name those you see directly and group the rest by category; the full named list of our processors is available by writing to privacy@vribe.app. The last three are involved only if you accepted the analytics or advertising categories:

• Stripe — payment processing, deposit holds and refunds. Your full card details go to Stripe, not to Vribe.
• Infrastructure providers — hosting and delivery of the Platform, database, authentication, storage of the files you upload, maps, limits against automated abuse and delivery of push notifications. They process your IP address — the country that decides your consent regime is inferred from it — and maps also receive the coordinates of the area being shown.
• Artificial intelligence providers — identity and licence verification, reading of the insurance policy, analysis of inspection photos, price suggestions and recommendations, support assistant and translation of the Platform. It is the same list of uses as in the artificial intelligence section.
• Transactional email — delivery of the emails and notices for your bookings.
• Error monitoring — recording of technical failures so they can be detected and fixed.
• Google — Analytics to measure usage, and Google Ads to measure campaigns and show ads.
• Meta — pixel to measure campaigns and show ads on Facebook and Instagram.
• TikTok — pixel to measure campaigns and show ads on their platform.

11. How booking works

Booking on Vribe has four moments: you search, you choose, it is confirmed and it is charged. Each is worth understanding, because nearly every question about money comes from one of them.

12. Traveler obligations

The Traveler agrees to use the vehicle only for legal purposes, return the vehicle in the condition in which it was received (per the inspection report), respect the agreed mileage limits, and not sublet the vehicle to third parties.

• Drive with a valid licence and comply with the traffic laws of the country of operation.
• Complete both the handover and the return photo inspection. They are the evidence that later settles any damage dispute.
• Return the vehicle on the agreed date, time and place, with the same fuel level you received it with.
• Take responsibility for fines, infringements and tolls generated during your trip, even if they arrive later.
• Notify the host and Vribe immediately in the event of an accident, theft or mechanical failure.
• Answer for damage you cause that the policy does not cover, up to the deposit and beyond it if the damage exceeds it.

13. Use of the vehicle and authorized drivers

The vehicle is handed to you for the ordinary use you agreed with its owner. The specific limits are set by the rental contract you accept before each trip; what follows carries the heaviest consequences.

14. Security deposit and damage

The deposit answers for damage, fines and missing fuel. It is not charged at booking: it is held, and released when the trip closes without a claim. If there is a claim, what is deducted comes from comparing the handover inspection with the return inspection, not from either party's word. The full mechanics — amounts, release windows and order of application — are in the deposits document. On No-Deposit vehicles the guarantee is different: your payment method is stored under the authorisation you accept when booking, and it can be charged for verified damage up to the cap disclosed at that moment, only once the collection process has been exhausted without payment. Those mechanics are in the Payment Terms.

15. Cancellations, date changes and extensions

Each vehicle carries the cancellation policy its host chose, and you see it before you pay. If instead of cancelling you want to move the trip, you can request a date change; if the new trip costs more you pay the difference, and if it costs less you are refunded. Once on the trip you can request an extension, which the host approves or declines and which is paid separately. What applies in each case is in the cancellation policy.

16. Traveler's assumption of risk

Driving and renting vehicles involves risk: accidents, theft, damage, mechanical failure and the conditions of traffic and roads. By using Vribe you knowingly assume those risks. Vribe does not physically inspect vehicles or supervise trips: it verifies documents and records the vehicle's condition with photographs at the start and end of each booking. The decision to book a particular vehicle, with a particular host, is yours. That risk does not shift to Vribe merely because the booking was made through the Platform.

17. Listing a vehicle

Listing means offering your vehicle to strangers who will drive it. That is why the listing has to describe it as it actually is, and its calendar has to reflect when you can genuinely hand it over.

18. Host obligations

The Host guarantees that the vehicle is in optimal mechanical condition, has valid vehicle insurance under Guatemalan law, and that they have the legal right to rent it out. The Host is responsible for paying the corresponding taxes on their income.

• Be the vehicle's owner or be entitled to rent it out, and be able to evidence that.
• Keep a valid, verified insurance policy in force while the vehicle is listed.
• Keep the vehicle mechanically safe and current with its servicing and registration documents.
• Hand it over clean, with the agreed fuel level, at the agreed place and time.
• Complete both the handover and the return photo inspection.
• Respond to requests within 24 hours and honour the bookings you have already confirmed.

19. Valid insurance policy

The vehicle's cover is yours and you arrange it with the insurer you choose. Vribe does not insure anyone and is not an insurance agent: what it does is verify your policy and use it as the condition for your vehicle to be bookable.

20. Price, commission and payout

You set the daily rate and the delivery fee. From that total the Platform deducts its service commission, whose percentage drops based on the trips you completed in the previous calendar month, and the rest is paid out to you once the trip closes. If your vehicle is rented without placing a hold on the traveler's card, the price they see also includes the no-hold fee: they pay it, Vribe collects it, and it is not deducted from your payout nor does it change what you receive. The current percentages and the calculation, with examples, are in the fees document.

21. Taxes

Each party is responsible for its own tax obligations. Vribe does not withhold, report or remit taxes on behalf of hosts or travelers, nor does it issue tax documents in their name. Income a host earns by renting out their vehicle may be taxable in their jurisdiction; consult your advisor. Vribe's commission is deducted from the host's payout and is detailed in the Fees Policy.

22. Host tracking devices

Some vehicles published on Vribe carry tracking devices (GPS) installed by their host. Those devices belong to the host, not to Vribe: Vribe does not install them, does not operate them and does not receive the location they record. The host is responsible for using them in accordance with applicable law and for the sole purpose of protecting their vehicle. If this matters to you, ask the host before booking.

23. Host cancellations

Cancelling a confirmed booking is what harms a traveler most, because it usually leaves them without a vehicle on the eve of the trip. If you cancel before handover, the rental and the deposit are refunded to them in full, and any promotional credit they had applied returns to their balance. The cancellation is also recorded in your history and affects your Trust Level. Holding dates you cannot honour is not a strategy: it is the fastest route to suspension.

24. Host's assumption of risk

Handing your vehicle to a third party carries risks Vribe does not remove: damage, wear, fines, misuse, late return and, at worst, theft. The Platform verifies documents, seals the inspections, holds a deposit and offers a dispute process — but it does not drive the vehicle, does not watch over it and does not guarantee the traveler's conduct. The decision to list, and to accept a particular traveler, is yours.

25. Payments and commissions

Vribe charges a variable commission based on the Host's monthly volume (between 18.5% and 13.5% of the booking price), automatically deducted from the Host's payout. All prices and payments are handled in US dollars (USD) and processed via Stripe. The price the Traveler pays is all-inclusive; the vehicle insurance is the Host's responsibility and included in their rate. Cash, direct bank transfers or other unauthorized payment methods are never accepted.

26. Damages and disputes

Vribe's AI inspection system documents the vehicle's condition at the start and end of each booking. If new damage is detected, the Vribe team aims to review the case within 72 hours of the dispute being opened. Vribe's decision closes the case within the platform; if you disagree, the route set out in the dispute resolution clause remains open. The full process is in the Disputes and Incidents Policy.

27. Incidents, unreturned vehicles and theft

If the vehicle is involved in an accident or incident, is not returned or is stolen, both parties must report it immediately through the platform. The host can open a theft report from their dashboard: doing so moves the booking into dispute and suspends the accounts of the traveler and of any authorized additional drivers while the case is investigated. Vribe assembles the case file from evidence that already exists — pickup and return inspections, the signed contract and the booking conversation. The traveler's identity documents are released to the host only on a case-by-case basis, when Vribe authorizes it in order to file a report with the authorities, in accordance with the Privacy Policy. If the dispute is resolved in the traveler's favor, the suspensions are lifted.

28. Disruptive events and force majeure

If an event beyond the parties' control prevents the trip — natural disaster, road blockade, order of authority or severe disruption of services — the cancellation policy tiers do not apply. If the event occurs BEFORE the vehicle is handed over, Vribe refunds 100% of what it processed for the booking, including the deposit. If it occurs once the trip has started, Vribe assesses each case with the available evidence: we do not commit to a fixed percentage because the days already used and the costs borne by the host vary in each situation. Vribe determines whether an event qualifies as disruptive.

29. Reviews

Reviews are double-blind: neither party sees the other's until both have reviewed, or until 14 days have passed since the first one. They must be honest, your own, and about the actual trip experience. Conditioning a review is prohibited — offering something in exchange for a rating or threatening a negative one — as is publishing third parties' personal data or using reviews to extort. Vribe may remove a review that breaks these rules; it does not remove one for disagreeing with the opinion, nor at the request of the person reviewed.

30. Vribe's intellectual property

The Vribe name and logo, the Platform's design, its source code, its interface, its texts and all material Vribe produces are its property and are protected. Using the Platform transfers no rights over them to you: you may not copy, modify or redistribute them, or register trademarks or domain names that resemble them or are likely to cause confusion. This does not reach what you publish, which remains yours under the section on published content.

31. License over published content

The host warrants that the photos, descriptions and other content they publish are their own or that they have permission to use them, and that they correspond to the actual vehicle offered. By publishing them, the host grants Vribe a non-exclusive, royalty-free and revocable license to display them on the platform and in materials promoting the listing. The license ends when the content is removed, except for copies already incorporated into a booking's case file or into already-published materials. Vribe may remove content that is false, not the host's own, or that infringes third-party rights.

32. User content and copyright policy (DMCA)

Users may upload content (photos, documents). We respect intellectual property rights. If you believe content on the platform infringes your copyright, send a notice to our Designated Agent including: (1) your signature; (2) identification of the copyrighted work; (3) identification of the infringing material and its location; (4) your contact information; (5) a statement of good-faith belief that the use is unauthorized; and (6) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. Designated Agent: legal@vribe.app. We will promptly remove infringing material upon a valid notice and may terminate the accounts of repeat infringers.

33. Prohibited uses and sanctions compliance

You may not use Vribe for any unlawful purpose or in any way that violates applicable law. Vribe, Inc. is a U.S. company and must comply with U.S. economic sanctions laws. You may not use the platform if you are located in a country or territory subject to comprehensive U.S. sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine), or if you are listed on a sanctions list. We may suspend or terminate accounts to comply with these obligations.

• Breaking the law using the Platform or a vehicle booked through it: illegal transport of people or goods, smuggling, money laundering, or any dealing with persons or countries subject to international sanctions.
• Misrepresenting information: using someone else's or altered documents, claiming an identity that is not yours, opening multiple accounts, or describing a vehicle in a way that does not match what you will hand over.
• Failing to honour what you committed to: not honouring a confirmed booking, not showing up for handover, not returning the vehicle within the agreed window, or refusing to complete the inspections.
• Harming or threatening other users: harassment, intimidation, violence, discrimination on any ground, or publishing their personal data.
• Taking the transaction off the Platform: agreeing payments outside it, asking for or accepting money through another channel, or using the chat to move the deal elsewhere and avoid the commission. Off-Platform there is no deposit, no sealed inspections and no dispute process.
• Manipulating the trust mechanisms: fake or purchased reviews, self-invitations, coordinated accounts, or simulated bookings to inflate history or trigger rewards.
• Interfering with the operation of the service: automated data extraction, reverse engineering, deliberate overloading, or circumventing security, verification or payment controls.

34. Account suspension and termination

You can stop using Vribe whenever you want. To close your account, write to us: there is currently no self-service button to do it, and the request is handled under the rights and timeframes of the Privacy Policy. Vribe may suspend or close an account when these Terms are breached, when there is a theft report or a serious incident under investigation, when identity or license verification fails or expires, or when required by law. A suspended account cannot create new bookings and only a Vribe administrator can reactivate it. Bookings already confirmed are resolved according to their own status and the applicable cancellation policy. Pending payment obligations, open disputes and the clauses that by their nature must survive — including limitation of liability, indemnity and dispute resolution — survive termination.

35. Electronic communications

By creating your account you agree to receive, by email and push notification, the communications needed to operate the service: booking confirmations, pickup and return notices, reminders, verification results and notices about disputes or payments. Those communications are part of the service and are not switched off while you have active bookings. Marketing communications are optional: they are off by default and you turn them on or off in your preferences.

36. Notices

Notices Vribe sends you are given to the email address registered on your account, or through a notice within the Platform; they are deemed received on the day they are sent. Keeping that email current and accessible is your responsibility. Notices you send us are given to legal@vribe.app. Notices between host and traveler about a booking are given through the Platform chat, which is recorded.

37. Service availability and warranties

The Platform is offered as is and as available. We do not commit to guaranteed uptime or a service level: there may be maintenance, outages, errors, and features that change or are withdrawn. Nor do we guarantee that you will find a vehicle, that a host will accept your request, that information published by other users is accurate, or that the Platform will meet a particular purpose. We make reasonable efforts to keep it available and secure, and that is what we promise.

38. Limitation of liability

This is the section most worth reading in full. Vribe operates the Platform; it does not drive the vehicles, does not hand them over or take them back, and is not present during the trip. Its liability is therefore limited to what it does control — that the Platform works, that payments are processed and that the dispute process is followed. What happens to the vehicle and to people during the rental is a matter for the parties to that contract and, where applicable, for the host's policy.

39. Indemnity

You agree to hold Vribe, Inc. and its team harmless from claims, damages and reasonable expenses — including legal fees — arising from your breach of these Terms or of the rental agreement, your use of the vehicle or of the platform, the content you publish, or your violation of the law or of third-party rights. This obligation does not extend to anything resulting from Vribe's own negligence.

40. Dispute resolution

If the dispute concerns a booking, the Vribe dispute process must be exhausted first: it is opened from “My trips” with supporting evidence, and Vribe aims to resolve it within 72 hours of it being opened. Once that process is exhausted — or if the dispute does not concern a booking — it is submitted to the competent judicial body. Nothing set out here deprives you of the mandatory consumer protection rules of your country of residence.

41. Jurisdiction

Vribe is operated by Vribe, Inc., a company incorporated in Delaware, USA. These Terms are governed by the laws of the State of Delaware, USA, without giving effect to its conflict-of-laws rules. The foregoing does not deprive you of the protection of the mandatory consumer rules of your country of residence. For the rental service provided in Guatemala, the local rules in the Guatemala supplement of the Legal Center also apply.

42. Changes

Vribe may modify these terms. When the change is substantial — a new obligation for you, a modification of the price or of the cancellation conditions, or a new provider receiving your data — we give you 30 days' notice before it takes effect. Editorial corrections and adjustments that do not alter your rights or obligations take effect on publication; the last-updated date always appears above, so you can see when the version you are reading changed. Continued use of the platform after a change takes effect constitutes acceptance of the new terms.

43. Final provisions

The usual contractual closers, governing how everything above is read and applied.

44. Contact

For legal inquiries: