Verification and Trust Score
Last updated: August 2026 · What we verify, how, and how your score moves
Vribe knows nobody personally: trust is built from verifications and history. This document explains what is verified before you can book or publish, what happens when verification fails, and the full Trust Score points table — the same one the system applies.
Definitions
- Booking:
- The agreement between a traveler and a host for the use of a vehicle on specific dates, created on the platform and governed by the contract both sign.
- Security deposit:
- Refundable amount that answers for damage, missing items, fuel, fines and other charges under the contract.
1. What is verified
To book you need two verifications: your identity and your driver's license. To publish a vehicle, its documents and insurance policy are reviewed as well. Without verified identity and license you cannot book, and without a verified, valid policy a vehicle is not published.
2. How your identity is verified
You upload a photo of your ID document and a selfie. An artificial intelligence model checks that the document is legible and genuine and that the person in the selfie matches the photo on the document. The details of how those images are handled — including that they are sensitive data and which provider processes them — are in the Privacy Policy.
3. When the AI is inconclusive, a person reviews
If the automated analysis is inconclusive, your case goes to human review instead of being rejected. The system escalates those cases to our team if they have been waiting more than 24 hours, so nobody is forgotten in the queue.
4. You get three attempts
You can try verification up to three times. Once attempts are used up, the automated route closes and it has to be sorted out with our team. Renewing an expired document does NOT use up attempts: it is a different process from a failed attempt.
5. Expired documents and renewal
Your license has an expiry date and the system knows it. As it approaches we notify you by email; once it expires you are asked to verify it again. An expired license blocks new bookings. Documents already uploaded are kept under the retention clause of the Privacy Policy.
6. What the Trust Score is
It is a score from 0 to 100 that summarizes your history on Vribe. It starts at a base value and moves only with verifiable facts from the platform: completed verifications, closed trips, reviews and dispute outcomes. Nobody adjusts it by hand and it cannot be bought.
6.1 Where the score comes from
The score is not assigned by hand nor computed by a model: it is a sum of concrete events that happened on the platform. Each has a fixed value, the same for everyone, applied at the moment the event occurs. The table below is that list of values, read straight from the system.
6.2 The caps
The score never falls below 0 nor rises above 100. If an event would take you outside that range, it is clipped to the limit: no invisible debt accumulates that you would have to pay off with good events later.
7. The points table
These are all the events that move the score, and there are no others. Those that add are at the top; those that subtract, below. Underneath, the four levels with what each one requires.
| What happens | Component | Points |
|---|---|---|
| You verify your identity (once only) | Identity | +30 |
| You verify your driving licence (once only) | Identity | +20 |
| You publish your first vehicle (once only) | Identity | +20 |
| You complete a booking | Track record | +3 |
| You host a trip that completes | Track record | +3 |
| You receive a 5-star review | Conduct | +2 |
| You win a dispute | Conduct | +2 |
| You return the vehicle with no damage reported and its fuel level kept | Track record | +1 |
| You receive a 1-star review | Conduct | -3 |
| You cancel inside your policy's penalty window | Conduct | -4 |
| As a host, you cancel an already-confirmed booking | Conduct | -5 |
| You lose a dispute | Conduct | -5 |
| You lose a dispute over vehicle damage | Conduct | -6 |
| As a host, you never document the vehicle handover | Conduct | -8 |
| Level | Score | Completed trips |
|---|---|---|
| New | Not based on score | No minimum |
| Verified | Not based on score | Verified identity |
| Trusted | 65 to 84 | 5 or more |
| Elite | 85 or more | 30 or more |
8. One penalty per incident
The same incident is not charged twice. If you lose a dispute over damage, you receive that penalty and not also the one for losing a dispute. If the host never documented the handover and the booking is cancelled because of it, they receive the penalty for not having handed over and not also the one for cancelling. The rule is simple: one incident, the most severe penalty that applies, once.
9. The four levels need score AND trips
The score maps to a level shown on your profile, but the score alone is not enough: each level also requires a number of completed trips, and your level is the lower of the two you qualify for. Verifying your identity and your licence raises your score immediately; the level, by contrast, is earned by travelling. That is why someone just verified shows as New until they complete their fifth trip, even with a high score. Trips count the same whether you made them as a traveler or as a host: the score belongs to the person, not to the role. The score never goes below 0 or above 100: if a deduction would take you under zero, it stays at zero.
10. Penalties expire after a year
A deduction stops counting once it turns twelve months old: from then on your score is recalculated as if it did not exist. The points you earned never expire — only deductions do. Your full history is kept and you keep seeing it on your profile; what changes is that an old stumble stops weighing on what you do today. The recalculation is automatic and runs once a month, so a deduction may take a few weeks to disappear from the score after reaching a year.
11. A vehicle's level is something else
On listings you will also see a level attached to the vehicle. That one does not come from anyone's Trust Score: it is calculated from the number of completed trips for that vehicle (5, 15 and 30 trips mark the steps). They are two different indicators and are best not confused.
What this policy is not
The Trust Score is not a credit rating or a criminal record: we do not query credit bureaus or court records. Nor is it a guarantee about a person: it is a summary of their history within Vribe. Today the level does not change prices, deposits or search ranking; if that changes, it will be announced here.
In the event of any discrepancy between the translated versions of this document, the Spanish version prevails.