Payment Terms

1. When these terms start to bind you

These Payment Terms apply to you from the moment you use any Vribe payment service: when you book, when you receive a payout as a host, or when you pay an amount determined in a resolution process. There is nothing separate to accept — they form part of the Terms of Service, which incorporate them by reference. If anything in this document and the Terms of Service appear to conflict, this one prevails on payment matters.

2. The capacity in which Vribe collects

Vribe does not sell the rental: it collects for it. When you pay for a booking, Vribe receives that money as the host's collection agent, for the sole purpose of collecting it, holding it and paying it out under this document.

3. Your payment method

To book you need to register a valid payment method. You authorise Vribe and its payment processor to collect, verify and keep its information in accordance with the Privacy Policy. Vribe does not store your full card number: the processor holds it, and Vribe keeps a technical reference, the brand and the last four digits. Keeping it valid and up to date is your responsibility. When your bank replaces or renews your card, the processor may receive the new details from the payment networks so your payments are not interrupted; if you prefer that not to happen, you can remove your payment method. If a charge fails because the method is no longer valid, the debt does not disappear.

4. What you are charged when you book

When booking you pay the rent for the period, the services you chose —the delivery fee and the extras— and, on vehicles rented without a security deposit, the Administrative fee, which is part of the price you see from the search. If the Booking carries a security deposit, that amount is not charged: it is held on your card 48 hours before the trip (or on confirming the Booking, if less time remains) and released when the trip closes without incident; you see it separately, with the date of the hold and of the release. On some Bookings you can choose to book without paying today: the same charge, with no change in its amount, is executed on a fixed date before the trip, as per the following section. When each piece is charged, when it is held, how it is released, the currency and the conversion are in the Deposits and Payments Policy; the commissions and the fees, in the Fees Policy.

5. Amounts that arise after the trip

Beyond the booking price, amounts that can only be known once the trip starts or ends may fall to you. These, and no others:

• The difference for an extension or a date change you request.
• Missing fuel measured against the level the vehicle was handed over with.
• Traffic fines, tolls and administrative penalties incurred during your trip, plus the documented cost of processing them. On a trip with chauffeur, fines arising from the driving belong to the chauffeur or the host, not to you.
• Charges that your trip contract places on you for improper use of the vehicle.
• The cost of damage to the vehicle determined in the dispute resolution process.
• Amounts you agree to pay within that process.
• The late return charge, determined when the return is recorded, with the hourly price and the courtesy hour that were fixed in your booking.
• The charge for the kilometres you drove above those included, if your vehicle had a limit, calculated by Vribe when the return is recorded, with the odometer readings from the handover and the return and the price per kilometre fixed in your booking.

6. Vehicles rented without a deposit

Some hosts offer their vehicle without asking for a security deposit. On those Bookings nothing is held on your card and the price you see includes the Administrative fee.

7. Storing and removing your payment method

The card you stored stays available for your next payments so you can book faster. It is used in the payments you initiate and, if you chose to book without paying today, in that Booking's scheduled charge, which you authorised when booking with its amount and its date. Beyond that, having it stored authorises no charge. You can remove it from your account whenever you want, except while you have a Booking with a security deposit to be held or already held —because that card sustains the hold— or, if it is the only stored card, while you have a scheduled charge pending: you can swap it for another, not be left with none. Removing it does not undo charges already executed nor extinguish outstanding debts.

8. If an amount goes unpaid

A determined amount that you did not pay within its deadline goes to the dispute process. If that process confirms it and it remains unpaid, it is a debt payable by you: Vribe may suspend your access to new Bookings while it is outstanding, set it off against amounts Vribe owes you and pursue it through ordinary collection channels, including assigning it to a third party. The reasonable and documented costs of that effort are borne by the debtor. Removing your payment method or closing your account does not extinguish the debt.

9. Chargebacks

If you think a charge is improper, write to us first: it is almost always resolved faster than with your bank. If you open a chargeback, Vribe may present your bank with the complete file: your booking, the handover and return inspections, the estimate that determined the amount, the dispute resolution and the record of your acceptance when booking. While the chargeback is open, Vribe may withhold the payouts associated with that booking and suspend your access to new bookings. Opening a chargeback over a legitimate charge, instead of using the platform's process, is grounds for terminating your account.

10. Payouts to the host

Vribe pays the host what each trip earns them, less its commission and the disclosed bank fees, through the payment method the host has registered and validated. A payout becomes payable when the trip's claim window closes and no dispute is open; open disputes hold the amount in question until they resolve. Keeping payment details correct is the host's responsibility: if a transfer bounces because of wrong details, the amount returns to their balance and the bank fee for that transfer is not refunded. Timings, minimums and commissions are in the Fees Policy.

11. Refunds

Refunds go back to the same payment method you paid with, unless that is impossible. When the booking is cancelled on the host's side, you can apply what you paid to another booking before it's refunded to you (Cancellation policy). How long they take to appear depends on your bank, not on Vribe. How much you get back is determined by the vehicle's cancellation policy, and the mechanics are in the Deposits and Payments Policy.

12. What you cannot do with payments

You cannot use Vribe's payment services to move money unrelated to renting a vehicle, nor agree with your counterparty to pay outside the platform in order to avoid commissions, protections or records. Payments made outside the platform fall outside the dispute process and outside every protection, and are grounds for terminating the account.

13. Changes to this document

Vribe may amend these Payment Terms. If a change substantially increases your obligations or reduces your rights, you are notified at least 30 days in advance and it takes effect on the date that notice announces; until then the terms in force continue to apply to you. You can reject it by ceasing to use the payment services and closing your account before that date; if you keep using them afterwards, the change applies to you. Changes that do not disadvantage you — corrections, clarifications, new services you can simply not use — apply from publication. Bookings created before a change keep the financial terms you accepted when you created them.

14. Suspension of payment services

Vribe may suspend or limit your payment services where the law requires it, where there is well-founded suspicion of fraud or misuse, where your payment information stops being valid or verifiable, or where you have overdue amounts. You are told, unless telling you would compromise an investigation or break the law.