Payment Terms

1. When these terms start to bind you

These Payment Terms apply to you from the moment you use any Vribe payment service: when you book, when you receive a payout as a host, or when you pay an amount determined in a resolution process. There is nothing separate to accept — they form part of the Terms of Service, which incorporate them by reference. If anything in this document and the Terms of Service appear to conflict, this one prevails on payment matters.

2. The capacity in which Vribe collects

Vribe does not sell the rental: it collects for it. When you pay for a booking, Vribe receives that money as the host's collection agent, for the sole purpose of collecting it, holding it and paying it out under this document.

3. Your payment method

To book, you need a valid payment method on file. You authorise Vribe and its payment processor to collect, verify and store its information in line with the Privacy Policy. Vribe does not store your full card number: the processor holds it, and Vribe keeps a technical reference, the brand and the last four digits. Keeping it valid and current is your responsibility. When your bank replaces or renews your card, the processor may receive the new details from the payment networks so your authorised charges are not interrupted; if you would rather that did not happen, you can remove your payment method. If a charge fails because the method is no longer valid, the debt does not go away.

4. What you are charged when you book

The price you see when booking is the final price: the rental for the period, the delivery fee if you chose that service, and the security deposit if the vehicle asks for one. It all goes out as a single charge, not as separate collections. On vehicles rented without holding a deposit, the rental price already includes the No-Hold fee. When each piece is charged, when it is held, how it is released, the currency and the conversion are all in the Deposits and Payments Policy; the commissions are in the Fees Policy.

5. Amounts that arise after the trip

Beyond the booking price, amounts that can only be known once the trip starts or ends may fall to you. These, and no others:

• The difference for an extension or a date change you request.
• Missing fuel measured against the level the vehicle was handed over with.
• Traffic fines, tolls and administrative penalties incurred during your trip, plus the documented cost of processing them. On a trip with chauffeur, fines arising from the driving belong to the chauffeur or the host, not to you.
• Charges that your trip contract places on you for improper use of the vehicle.
• The cost of damage to the vehicle determined in the dispute resolution process.
• Amounts you agree to pay within that process.

6. The guarantee in No-Deposit mode

On No-Deposit vehicles nothing is held on your card. In exchange, your payment method is stored with the processor from the moment you confirm the booking: that stored card is the guarantee that replaces the deposit. Storing it is not optional within this mode; if you would rather your card was not stored, the alternative is to book a vehicle with a security deposit.

7. Storing and removing your payment method

The card you stored stays available for your next payments so you can book faster. It is only used in payments you initiate: having it stored does not widen the collection authorisation, which is per booking and capped for each one. You can remove it from your account whenever you want, except at three moments the app explains when you try: while you have a No-Deposit booking under way, because the card is its guarantee; during the 72 hours after the return of a No-Deposit trip; and while a collection case is open. Removing it does not undo charges already run, nor does it extinguish outstanding debts.

8. If an amount goes unpaid

The debt stands, whether the charge failed, you removed your payment method, or for any other reason. Vribe may suspend your access to new bookings while it is outstanding, set it off against amounts Vribe owes you, and pursue it through ordinary collection channels, including assigning it to a third party. The reasonable and documented costs of that pursuit fall to whoever owes.

9. Chargebacks

If you believe a charge is wrong, write to us first: it is almost always faster than going through your bank. If you open a chargeback, Vribe may present your bank with the complete file: your booking, the handover and return inspections, the estimate that determined the amount, the dispute resolution, and the record of the authorisation you accepted. While a chargeback is open, Vribe may hold the payouts tied to that booking and suspend your access to new bookings. Opening a chargeback on a legitimate charge, rather than using the platform's process, is grounds for terminating your account.

10. Payouts to the host

Vribe pays the host what each trip earns them, less its commission and the disclosed bank fees, through the payment method the host has registered and validated. A payout becomes payable when the trip's claim window closes and no dispute is open; open disputes hold the amount in question until they resolve. Keeping payment details correct is the host's responsibility: if a transfer bounces because of wrong details, the amount returns to their balance and the bank fee for that transfer is not refunded. Timings, minimums and commissions are in the Fees Policy.

11. Refunds

Refunds go back to the same payment method you paid with, unless that is impossible. How long they take to appear depends on your bank, not on Vribe. How much you get back is determined by the vehicle's cancellation policy, and the mechanics are in the Deposits and Payments Policy.

12. What you cannot do with payments

You cannot use Vribe's payment services to move money unrelated to renting a vehicle, nor agree with your counterparty to pay outside the platform in order to avoid commissions, protections or records. Payments made outside the platform fall outside the dispute process and outside every protection, and are grounds for terminating the account.

13. Changes to this document

Vribe may amend these Payment Terms. If a change substantially increases your obligations or reduces your rights, you are notified at least 30 days in advance and it takes effect on the date that notice announces; until then the terms in force continue to apply to you. You can reject it by ceasing to use the payment services and closing your account before that date; if you keep using them afterwards, the change applies to you. Changes that do not disadvantage you — corrections, clarifications, new services you can simply not use — apply from publication. Bookings created before a change keep the financial terms you accepted when you created them.

14. Suspension of payment services

Vribe may suspend or limit your payment services where the law requires it, where there is well-founded suspicion of fraud or misuse, where your payment information stops being valid or verifiable, or where you have overdue amounts. You are told, unless telling you would compromise an investigation or break the law.