Community and content rules
Last updated: August 2026 · How we treat each other, what gets published and who may drive
Vribe works because strangers lend each other a vehicle and both sides keep their word. These rules are the minimum that makes that trust possible: how reviews work, what can be published, how you communicate and who else may drive the vehicle you booked.
Definitions
- Booking:
- The agreement between a traveler and a host for the use of a vehicle on specific dates, created on the platform and governed by the contract both sign.
- Rental:
- The amount corresponding to use of the vehicle for the booked period, excluding deposit and delivery fee.
1. How the parties treat each other
Respectful and punctual behavior is expected on both sides: showing up at the agreed time, giving notice if something changes, and answering the booking's messages. Harassment, threats, discriminatory language and pressure to depart from what was agreed are not tolerated.
2. Communication goes through the platform
All coordination for a booking must happen in the Vribe chat. This is not a whim: the conversation becomes part of the case file if a dispute arises later, and what is agreed elsewhere cannot be proven. Messages are processed automatically for security, as explained in the Privacy Policy.
2.1 What happens if you exchange contact details
The system detects phone numbers and emails in messages and flags them, but it does not block them or delete the message. The reason is practical: sometimes a phone number is needed to coordinate a handover, and cutting the conversation would cause more problems than it avoids. What does happen is that it is recorded, and if there is later a dispute about something agreed outside the platform, that part of the story does not exist in the case file and cannot be verified.
2.2 What is kept and who reads it
A booking's conversation is kept for as long as the booking exists in either party's history. Vribe does not read chats routinely: they are opened when someone reports something or when there is a dispute to resolve. The messages form part of the case file in that event, which is why they are the best proof of what each person said and when.
3. How reviews work
When the trip closes, both parties can review each other. They are double-blind: neither sees the other's until both have reviewed, or until 14 days have passed since the first. That way nobody writes based on what they received.
3.1 Why double-blind
Neither party sees the other's review until both have written theirs. That way nobody writes in reply to what they were told, nor holds theirs back to see what they get first. If only one of the two reviews, theirs publishes on its own after 14 days: the other party lost their turn, but the written opinion is not lost.
3.2 When a review is removed
A review is removed if it breaks these rules — third parties' personal details, insults, content unrelated to the trip, or a conditioned rating — not because it is negative or uncomfortable. A harsh review is not grounds for removal: if it describes the real experience of the trip, it stays. If you believe a review about you breaks the rules, report it and it will be reviewed.
4. What a review may say
It must be honest, your own, and about the actual trip experience. Conditioning it is prohibited — offering something in exchange for a rating or threatening a negative one — as is publishing third parties' personal data or using it to extort. Vribe may remove a review that breaks these rules; it does not remove one for disagreeing with the opinion, nor at the request of the person reviewed.
5. The listing must describe the real vehicle
Photos and description must match the vehicle handed over, in its current condition. Publishing photos of a different vehicle, hiding existing damage or describing equipment that is not there is grounds for taking the listing down. If the vehicle is not as advertised, the traveler can open a dispute.
5.1 Price and availability are part of the listing too
Listing a vehicle with free dates that are not free, or accepting a booking knowing it will not be handed over, is as serious as publishing photos that do not match. The calendar is a promise: that is why dates are blocked from the moment someone books, and why failing to hand over has Trust Score consequences.
6. License over the content you publish
The host warrants that photos and text are their own or that they have permission to use them, and grants Vribe a non-exclusive, royalty-free and revocable license to display them on the platform and in materials promoting the listing. The details are in the Terms of Service.
7. Prohibited conduct
It is prohibited to use the platform for illegal activity, to sublet the vehicle, to hand it to someone not authorized, to tamper with inspections or evidence, to create fake accounts or impersonate someone, and to use the vehicle for purposes other than those agreed. These behaviors can lead to account suspension.
8. Additional drivers: who can be one
You can authorize other people to drive, at no cost. Only those who already have a Vribe account with verified identity and license and no suspension qualify: if the email you invite does not match such an account, the invitation does not go through. The condition is checked when inviting and again when accepting, because a verification can expire in between.
8.1 Why it is checked twice
The additional driver's condition — an account with verified identity and licence and no suspension — is checked when inviting them and again when they accept. This is not redundancy: days can pass between those two moments, and a licence can expire in between. Someone who does not meet it at the moment of accepting is not authorised, even if the invitation was sent earlier.
9. Additional drivers: how many and until when
Up to three per booking. They can only be invited and accepted BEFORE the rental agreement is signed, because the agreement lists them by name: once signed, the list is closed. Anyone driving without being authorized breaches the agreement, and that weighs in any later dispute.
10. What happens if the rules are broken
Depending on severity, Vribe may remove content, close a booking, suspend the account or terminate it. The Trust Score consequences are in the Verification and Trust Score Policy, and the grounds for suspension are in the Terms of Service.
10.1 The scale of consequences
Not every breach is treated the same. Depending on severity and repetition, Vribe may remove the offending content, close a specific booking, suspend the account temporarily or close it. A suspension prevents creating new bookings but does not erase history or bookings in progress. Trust Score consequences are in the Verification policy and are independent of this scale: both can happen.
10.2 How to report
From the booking, if the problem relates to a specific trip; through support, if it relates to content or conduct outside a booking. What helps is the concrete: what happened, when, and a screenshot or photo if there is one. A report does not suspend anyone by itself — it opens a review.
What these rules are not
They are not full moderation: Vribe does not read or review every message, photo or review before it is published. The system applies automated checks and acts on what is reported or detected. Nor do they make Vribe the arbiter of the truth of an opinion: reviews that break rules are removed, uncomfortable reviews are not.
In the event of any discrepancy between the translated versions of this document, the Spanish version prevails.